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Cancellations

Before Your Order Ships
We understand that things change. You're welcome to cancel your order at anytime BEFORE IT SHIPS without penalty.

After Your Order Ships
Orders that have shipped cannot be canceled. Please see our Return Policy. View Our Return Policy

How to Cancel Your Order
Please email us at support@ecomfort.com or call (866) 554-4328 to find out if your order has shipped before canceling.

Please allow us 12-24 hours to determine your order status before canceling. Our web site tracking system is not real time and, in some cases, may not accurately reflect your shipping status.

Learn How to Track Your Order.

Please "Contact Us" if you have any questions. Thank you.
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